Effective Date: November 4, 2025
Last Updated: November 4, 2025

Welcome to Sgr Gift Shop (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website Sgr Gift Shop and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms in full. Please read them carefully before using our site or services.

1. General Information

Sgr Gift Shop is an online store based in Mirpur-12, Dhaka, Bangladesh, specializing in Premium Gift Boxes, Chocolate Gift Boxes, and Custom Gift Boxes.
If you have any questions, you can reach us at:
Email: sgrshops@gmail.com

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. If you do not agree with these Terms, you must not use our website or services.

3. Products and Services

We make every effort to display product details, descriptions, and images accurately. However, slight variations in color, packaging, or design may occur due to lighting, screen differences, or material changes.
All products are subject to availability, and we reserve the right to discontinue or modify any product at any time without prior notice.

4. Pricing and Payment

• All prices on Sgr Gift Shop are listed in Bangladeshi Taka (BDT) and include applicable taxes unless otherwise stated.
• We accept payments through secure payment gateways or approved cash-on-delivery (COD) options.
• You agree to provide accurate and complete billing information when placing an order.
• We reserve the right to cancel any order if fraudulent or suspicious activity is detected.

5. Shipping and Delivery

• We offer delivery services across Bangladesh through trusted courier partners.
• Delivery times may vary depending on your location and product availability.
• Any delivery time provided is an estimate and not guaranteed.
• Once an order is shipped, we are not responsible for delays caused by courier services or incorrect shipping details provided by the customer.

6. Returns, Refunds, and Replacements

Please review our Refund and Return Policy for detailed information about returns, refunds, and replacements.
In general, products cannot be returned once opened or used, especially perishable or customized gift boxes. We only accept returns in cases of damage, wrong item, or manufacturing defect.

7. Custom Orders

For Custom Gift Boxes, customers are responsible for verifying all design details before confirming their order. Once production begins, no changes or cancellations can be made.
We do not accept returns for custom-made or personalized items unless they are defective or incorrect.

8. Intellectual Property Rights

All content on this website — including text, images, graphics, logos, and product designs — is the intellectual property of Sgr Gift Shop and protected under applicable copyright laws.
You may not copy, reproduce, distribute, or use our materials without prior written consent.

9. Limitation of Liability

Sgr Gift Shop shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• The use or inability to use our website or products.
• Delay or failure in delivery caused by third-party couriers.
• Errors or inaccuracies in product descriptions.

Our total liability shall not exceed the total amount paid by you for the product(s) purchased.

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
By using our site, you consent to our data practices as described in the Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any external sites.

12. Termination

We reserve the right to suspend or terminate your access to our website without notice if you violate these Terms or engage in any unlawful activity.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

14. Changes to Terms

We may update or modify these Terms at any time without prior notice. Updates will be posted on this page, and the “Effective Date” will be revised accordingly. Your continued use of the website after such changes constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Sgr Gift Shop
Address: Mirpur-12, Dhaka, Bangladesh
Email: sgrshops@gmail.com